Privacy Policy

We may collect the following types of information when you create an account, use the app, complete assessments, interact with app features, or contact us for support.

A. Account and Contact Information

We may collect:

• Name
• Email address
• Phone number, if provided
• Login credentials or authentication information
• Organization or group affiliation, if applicable
• Communication preferences

B. Profile and Demographic Information

We may collect information you voluntarily provide, such as:

• General age range
• Relationship to the loved one you are concerned about
• Family role or household role
• Recovery-related goals
• General family situation or support needs

We do not require you to provide more personal information than is necessary to use the app’s core features.

C. CARE-FS™ and Survey Responses

The app may include CARE-FS™ and other family recovery, wellness, support, or self-reflection tools. These may ask questions related to:

• Family stress
• Communication patterns
• Boundaries
• Emotional well-being
• Family functioning
• Substance use concerns within the family system
• Mental health concerns within the family system
• Engagement in recovery-oriented behaviors
• Progress over time
• Perceived safety, support, or stability

These responses may be sensitive. We use them to support app functionality, progress tracking, education, and personalized family recovery guidance within the app.

D. Journal Entries, Reflection Responses, and User-Generated Content

If you use journaling, reflection, goal-setting, discussion, or similar features, we may collect the content you enter, including:

• Journal entries
• Reflection responses
• Goals and action steps
• Notes
• Comments
• Forum posts or community content, if community features are enabled
• Messages or support requests submitted through the app

Please do not enter information you do not want stored in the app.

E. Coaching, Support, and Communication Information

If the app includes coaching, support, groups, or communication features, we may collect:

• Messages sent through the app
• Session notes or scheduling details, if applicable
• Support requests
• Feedback
• Technical support communications

The app does not guarantee immediate response and should not be used for emergencies.

F. Device, Usage, and Technical Information

We may automatically collect technical and usage information, such as:

• Device type
• Operating system
• App version
• IP address
• Log data
• Crash reports
• App activity
• Feature usage
• Date and time of access
• General performance data
• Analytics information

This helps us maintain, improve, secure, and troubleshoot the app.

We may use the information we collect to:

• Create and manage user accounts
• Provide access to app features
• Track family recovery progress over time
• Display CARE-FS™ results and related progress information
• Provide educational content and support resources
• Personalize recommendations, reflections, resources, or suggested next steps
• Support coaching, group, or educational programming if available
• Respond to user questions or support requests
• Improve app performance, design, functionality, and user experience
• Monitor app security and prevent misuse
• Understand aggregate usage trends
• Maintain records needed for business, legal, safety, and compliance purposes

If AI-supported features are used in the app, responses or recommendations may be generated based on information you provide. AI-supported features are intended for educational and supportive purposes only and should not be treated as medical, clinical, diagnostic, therapeutic, legal, or crisis guidance.

The Family Recovery Foundation app is an educational and support platform. It is not a substitute for professional medical advice, diagnosis, therapy, treatment, case management, psychiatric care, emergency response, or crisis intervention.

The app does not provide:

• Medical care
• Mental health treatment
• Substance use disorder treatment
• Diagnosis
• Therapy
• Crisis intervention
• Emergency services
• Clinical monitoring
• Suicide prevention services
• Detoxification services
• Medication management

Always seek the advice of a qualified physician, therapist, psychiatrist, licensed clinician, or other appropriate professional regarding medical, mental health, substance use, or safety concerns.

If you or someone else is in immediate danger, experiencing a medical emergency, experiencing a mental health crisis, or may be at risk of self-harm or harm to others, call 911, go to the nearest emergency room, or contact local emergency services immediately.

We do not sell your personal information.

We may share information only as described below.

A. Service Providers

We may share information with trusted service providers who help us operate, host, maintain, secure, or improve the app. These may include:

• Base44, our app infrastructure and hosting provider
• Cloud hosting and database providers
• Authentication providers
• Email or communication tools
• Analytics and performance monitoring tools
• Error tracking or crash reporting tools
• Customer support tools
• Payment processors, if payment features are ever added
• Website or form providers connected to support or privacy requests

These providers are only permitted to use information as needed to provide services to us.

B. App Functionality

Some information may be used within the app to provide core features, such as progress tracking, recommendations, coaching support, group participation, or educational programming.

C. Legal, Safety, or Compliance Reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law or legal process
• Protect the rights, safety, or property of users, the public, The Family Recovery Foundation, or Reflection Family Interventions
• Investigate fraud, abuse, security issues, or misuse of the app
• Respond to lawful requests from government authorities
• Protect against potential harm or safety risks

D. Business or Organizational Changes

If the app, The Family Recovery Foundation, Reflection Family Interventions, or related services are reorganized, transferred, merged, or otherwise changed, user information may be transferred as part of that process, subject to this Privacy Policy or an updated policy.

We may use aggregated or de-identified information to understand trends, improve programming, evaluate app performance, develop educational resources, or communicate general impact.

Aggregated or de-identified information does not directly identify a specific user.

However, we will not claim information is anonymous if it remains linked to your account or can reasonably be associated with you.

We retain personal information for as long as reasonably necessary to:

• Provide the app and related services
• Maintain your account
• Support progress tracking and app functionality
• Respond to support or privacy requests
• Meet legal, operational, safety, and compliance needs
• Resolve disputes
• Maintain security

Some information may remain in backup systems for a limited period after deletion before being fully removed from those systems.

We may retain aggregated or de-identified information that no longer identifies you.

You may permanently delete your account and associated personal data through the app settings.

To delete your account:

• Open the app → go to Settings → Account → Delete Account

Once you request deletion, we will delete or de-identify personal information associated with your account, except where we are required or permitted to retain certain information for legal, safety, security, fraud prevention, backup, or compliance purposes.

You may also contact us at:

contact@tfrfoundation.org

Please include the email address associated with your account so we can process your request.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include:

• Encryption where appropriate
• Secure hosting infrastructure
• Access controls
• Authentication protections
• Limited access to user information
• Monitoring for security and performance issues
• Data backup and recovery practices

No system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

The app is intended for adults and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided personal information through the app, please contact us at:

contact@tfrfoundation.org

Because the app relates to family recovery, substance use, mental health concerns, and family system support, some information you provide may be sensitive.

Please use care when entering information about yourself or others. You should not enter private information about another person unless you have the right or appropriate permission to do so.

The app is designed to support family reflection and education. It should not be used to store emergency information, urgent safety concerns, or information requiring immediate professional response.

If the app includes forums, groups, comments, or other community features, information you post may be visible to other users, group members, coaches, administrators, or moderators depending on the feature.

Do not post information that you do not want others in that space to see.

We may moderate, remove, or restrict content that violates app rules, creates safety concerns, or is inconsistent with the purpose of the app.

If you opt in, we may send you app notifications, emails, or other communications related to:

• Account activity
• App updates
• Family recovery resources
• Educational programming
• Reminders
• Progress tracking
• Support requests
• Groups or coaching, if applicable

You can manage certain communication preferences through your device settings, app settings, or unsubscribe options where available.

The app may include links to third-party websites, resources, services, treatment providers, emergency resources, or educational materials.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. Review their privacy policies before providing information to them.

Depending on your location and applicable law, you may have rights to:

• Access personal information we maintain about you
• Correct inaccurate information
• Delete your personal information
• Withdraw certain consent
• Object to certain processing
• Request a copy of your information
• Limit certain uses of your information

To make a privacy request, contact us at:

contact@tfrfoundation.org

We may need to verify your identity before completing certain requests.

If you live in a state with specific privacy laws, you may have additional rights regarding your personal information.

We do not sell personal information. We do not knowingly sell or share personal information of children under 16.

To exercise privacy rights, contact us at:

contact@tfrfoundation.org

The app is operated from the United States. If you access the app from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using the app, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your location.

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, by email, or by updating the effective date above.

Your continued use of the app after changes are posted means you accept the updated Privacy Policy.

For privacy questions, account deletion requests, support requests, or data-related concerns, contact us at:

The Family Recovery Foundation

Email: contact@tfrfoundation.org

Website: https://www.tfrfoundation.org

The app is owned by Reflection Family Interventions and licensed for use by The Family Recovery Foundation.

Reflection Family Interventions may also be contacted through:

Email: contact@reflectionfamilyinterventions.com

Website: https://www.reflectionfamilyinterventions.com/contact/